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Customer Success
Story: U.S. Polo Assn.

USPA was formed to provide resources to Polo clubs. The company offers accessories, luggage, watches, shoes, household goods, and clothes for adults and children. Currently, they can be found in 135 countries in independent retail shops, department stores, and retailers with the U.S. Polo Assn. trademark. Book a Demo
Challenges
In need of an optimised central system to manage orders across all channels and to reduce fulfilment cost and delivery time.
Require the option of offering customers the convenience and flexibility of buy online, pick up in-store (BOPIS).
In need of a product customisation feature to offer customers an engaging and unique shopping experience.
Require synchronised product listing in all sale channels to overcome stock-out issues and close sales.
In need of a native mobile application to reach a broader market and increase accessibility on the go.
In need of cross-channel promotion management, excluding low-margin or high-demand products from any campaign.

Companies have become compelled to invest in comprehensive commerce solutions and leverage an omnichannel strategy to form frictionless customer experiences.

Our Solutions

B2C Commerce
InStore App
App Maker
OMS
Omnitron
B2C Commerce
InStore App
App Maker
OMS
Omnitron

U.S. Polo Assn. carried their decades of success from the 20th century and transformed themselves into a digitally future-ready supply chain retailer.

Results YEAR-OVER-YEAR GROWTH2021-2022
97.60% Brand Revenue
91.40% Order Volume
67.95% Avg. Order Value
Results & Capabilities

 Configurable SKU

Integrated configurable SKU to allow customers to customise product features to their liking such as colour selection, logo positioning and collar style.

Reliable Digital Commerce

Improved business performance using a unified strategy with pre-built abilities, reducing time-to-market even during peak shopping seasons.

Improved Customer Loyalty

Seamless in-store and online journey, access to real-time customer activity information across all channels for custom experiences.

Multichannel Must OMS

Provided an OMS that unifies critical data such as processing orders, payments, inventory, shipping fulfilment (verifying locations) and status notifications.

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