In two dynamic South African cities, Durban and Cape Town, Akinon, in collaboration with TechCentral and organized by Publishared, hosted a pair of thought-provoking roundtable events.
These gatherings brought together industry leaders, e-commerce experts, and C-level executives from diverse sectors. It aimed to shed light on the ever-evolving e-commerce landscape.
The roundtable discussions commenced with a series of stimulating questions. It aimed to unveil the challenges and opportunities at the forefront of South Africa’s retail industry, particularly e-commerce.
These inquiries served as the epicenter of the discussions. It prompted participants to delve into critical topics, including marketplaces, composability, and omnichannel experiences.
The dialogue in Durban and Cape Town began by discussing the characteristics of the South African market and the challenges that face the e-commerce sector in the country.
Discussed topics included outdated infrastructure, scalability and performance issues, data security, and compliance.
Participants explored how e-commerce needs to react to these challenges, delving into subjects such as customer-centric approach, machine learning, omnichannel, and composability.
Both events followed well-structured agendas that encouraged lively and engaging conversations. The schedule for both roundtables was as follows:
Diversification of sales channels emerged as a focal point of discussion. Attendees agreed that E-commerce companies should explore multi-channel retailing, which includes their own websites, third-party marketplaces, and social media platforms.
This diversification not only broadens reach, but also decreases reliance on a single source of traffic, promoting long-term stability and growth.
Both events also extensively explored the evolving South African consumer landscape. Attendees contemplated the changing tastes, preferences, and behaviors of consumers, which have been notably accelerated by the pandemic and shifting economic dynamics.
The accelerated digitization of retail was a central theme. Attendees investigated how this digital transformation has reshaped their organizations’ operations and enhanced their ability to serve their customers effectively.
The roundtable events hosted by Akinon in Johannesburg, Durban and Cape Town, served as pivotal forums for industry leaders to engage in meaningful dialogues, exchange innovative ideas, and chart a path for the future of e-commerce in South Africa.
As the e-commerce landscape continues to evolve, these events play a vital role in shaping the strategies and innovations that will propel the industry forward.
Stay tuned for forthcoming events and updates, as Akinon remains committed to spearheading the evolution of e-commerce.
To delve deeper into omnichannel or composability, explore our resource center.
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